Click on a rental policy for more details
ADDITIONAL DRIVERS
Over 24 years old with a valid driver is license and identification.
AGE
The minimum age without an extra charge is 24 years and older
AIRPORT PICKUP
Upon arriving at Cancun Airport, head to the sign that says FAMILY AND FRIENDS. Its also necessary to contact us by phone to receive further instructions and to let us know which terminal you are at (Terminal 2 national and international, Terminal 3 international, or Terminal 4). You can reach us through our call center by calling or via WhatsApp at +52 998 662 4441, and well be happy to assist you
BUSINESS HOURS
We operate from 7:00 a.m. to 10:00 p.m., Monday to Sunday, including holidays
CALL CENTER RESERVATIONS
For more information call +1 888-5260440 from Monday to Friday from 9:00 am-5:00pm. To notify that you need to be picked up or to notify changes on your flight, call +52 998-662-4441. If you are in Venezuela call 0800-7368226 or +58 212-2676855
CANCELATTION
During peak-season, reservations are automatically cancelled after 6 hours of the expected arrival time, unless we receive a change of pick-up time and, it only applies in the same day of reservation.
If for any reason you do not rent with us and you cancel up to 48 hours prior to scheduled pick-up time, a fee of USD50.00 will be charged. If you need to cancel within the 48 hour period prior to the scheduled pick-up time or if you miss a prepaid reservation, no portion of the prepaid amount will be refunded. This fee will not be charged if your flight is cancelled and the airline and flight number are in the reservation prior to your scheduled pick-up and you reschedule the reservation with us. Or you can use 100% of your payment to make another reservation with us. To obtain the refund you should contact any of our offices or at 0800-7368226.
CDW
We offer Collision Damage Waiver (CDW) coverage, which reduces the payment responsibility to a deductible according to the requested vehicle, in case of partial or total damages caused to the rented vehicle, which will be applied when the damages are greater than the stipulated collision deductible. In case of damages less than the deductible, the total value of the damage caused will be charged. 19.99USD per day (10% deductible).
Liability (Damage to third parties SLI) 20.99USD daily
CURRENCY
U.S. dollars, Mexican pesos (USD - MXN).
DEBIT CARD
We only accept debit cards for payments at the counter. To rent you must present a valid credit card
DELIVERY COLLLECTION
We cannot deliver cars to hotels or private residences; we only deliver at the office.
DEPOSIT RULES
To rent, our customers must have a credit card, which will be used to hold the security deposit for their reservation. This security deposit will depend on the type of insurance the customer chooses
DIRECTIONS
SM-301 MZ-03 L-30 Bulevar Luis Donaldo Colosio, Local #204 segundo piso, Plaza Centralia, C.P. 77500
DRIVER LICENSE
We accept both international and national licenses; the requirement is that they be valid for the duration of the rental.
DUPLICATE RESERVATIONS
In case of having duplicate reservations, the most economical will be canceled.
EARLY RETURN
We do not refund unused time. If you return before the date specified in your contract, you will not receive any refund for the time or day you do not use.
EMERGENCY INFO
In case of an emergency, the customer must call our call center at +52 998 662 4441 or send a WhatsApp message.
FUEL
You must return the vehicle with the same amount of fuel (full). Otherwise you will be charged for the amount of fuel plus a charge for the filling service
GAS
The fuel can be PREMIUM or MAGNA
HONOR RESERVATIONS
The reservation is guaranteed for up to 2 hours after the specified pick-up time. After that time your reservation will be automatically canceled
KILOMETERS
We work with unlimited kilometers
PAYMENT
To settle the reservation, we accept credit card, debit card, or cash
PREPAID RESERVATIONS
During peak-season, reservations are automatically cancelled after 6 hours of the expected arrival time, unless we receive a change of pick-up time and, it only applies in the same day of reservation.
If for any reason you do not rent with us and you cancel up to 48 hours prior to scheduled pick-up time, a fee of USD50.00 will be charged. If you need to cancel within the 48 hour period prior to the scheduled pick-up time or if you miss a prepaid reservation, no portion of the prepaid amount will be refunded. This fee will not be charged if your flight is cancelled and the airline and flight number are in the reservation prior to your scheduled pick-up and you reschedule the reservation with us. Or you can use 100% of your payment to make another reservation with us. To obtain the refund you should contact any of our offices or at 0800-7368226.
TAXES AND FEES
Taxes and charges.
Cancelation Policy
Cancellations made 1 hours after booking will be charged 35.00.
All cancelled reservations or no show reservations will be charged $35. Read our policy before booking.