Click on a rental policy for more details
ADDITIONAL DRIVERS
We accept additional driver, at a cost of USD5 per day.
AGE
The minimum age to rent is 21 years and the maximum age is 80 years.
AIRPORT PICKUP
When the client arrives at the airport, pick up their suitcases, they have to call the office number and our courtesy van will pick them up.
+1 809 273 1248 / +1 829 222 3320
BUSINESS HOURS
Monday to Sunday 07:00 to 23:00
CALL CENTER RESERVATIONS
For more information call +1 888-5260440 from Monday to Friday from 9:00 am-5:00pm. To notify that you need to be picked up or to notify changes on your flight, call + 52 (998) 457 8973. If you are in Venezuela call 0800-7368226 or +58 212-2676855
CANCELATTION
During peak-season, reservations are automatically cancelled after 6 hours of the expected arrival time, unless we receive a change of pick-up time and, it only applies in the same day of reservation.
If for any reason you do not rent with us and you cancel up to 48 hours prior to scheduled pick-up time, a fee of USD50.00 will be charged. If you need to cancel within the 48 hour period prior to the scheduled pick-up time or if you miss a prepaid reservation, no portion of the prepaid amount will be refunded. This fee will not be charged if your flight is cancelled and the airline and flight number are in the reservation prior to your scheduled pick-up and you reschedule the reservation with us. Or you can use 100% of your payment to make another reservation with us. To obtain the refund you should contact any of our offices or at 0800-7368226.
CDW
We offer Collision Damage Coverage (CDW), which reduces the responsibility of paying a deductible depending on the vehicle requested, in case of partial or total damage caused to the rental vehicle, which applies when the damage is greater than the deductible. stipulated by collision.
We offer a CDW for USD12.95 per day
We also offer Supplemental Liability Insurance (SLP), this coverage is only for customers who have their CDW insurance on credit card or from a third party for USD14.95 per day.
CLEANING
Vehicle must be returned in the same conditions as picked-up. The vehicles are free of smoke. Therefore it can only strictly prohibited to smoke in the units. Any cleanliness, deodorizing etc. will be subject to an extra charge.
CROSS BORDER
No vehicle is authorized to cross the border.
CURRENCY
American Dollars (USD).
DEBIT CARD
We only accept debit cards for payments at the counter. To rent you must present a valid credit card
DELIVERY COLLLECTION
Yes, but for rentals longer than 7 days in length.
DEPOSIT RULES
An additional hold will be placed on the credit card present. The branch will have a minimum of USD500 as an estimated rental fee as a guarantee or retention, depending on the type of vehicle and the days of rental.
In general, we will charge your credit card for a pre-authorization for the import of the deposit of your rental vehicle. The deposit is an amount that is held on your credit card for security purposes. It will be released in full unless there are unforeseen charges resulting from traffic fines, damage to the vehicle, returning the car with less fuel than agreed or requiring additional cleaning.
DIRECTIONS
Victor Manuel Espaillat Street No.5, Cibao airport exit, Santiago de los Caballeros, R.D.
DRIVER LICENSE
International driver is licenses are accepted. For non-Dominican residents, a passport or other government-issued identification will be required as a secondary form of identification.
DUPLICATE RESERVATIONS
In case of having duplicate reservations, the most economical will be canceled.
EARLY RETURN
We do not refund unused time. If you return before the date specified in your contract, you will not receive any refund for the time or day you do not use.
EMERGENCY INFO
In case of an accident, call +1 809-273-1248 / +1 829-222-3320
FUEL
Full tank for full.
GAS
Regular gas
HONOR RESERVATIONS
If the renter does not show up within 2 hours after the scheduled pickup time, THE COMPANY has the right to declare a NO-SHOW event and not provide a car in case the renter shows up later, unless the renter client communicate and notify before. about the change, where the reservation is subject to the availability of our vehicles.
KILOMETERS
Mileage is unlimited.
LOCAL RENTERS
Yes we allow it, but we must present a passport or identity card.
PAYMENT
Credit cards (VISA, MASTER, DISCOVERY and AMERICAN EXPRESS)
Debit and Cash Cards only for rent payment
PREPAID RESERVATIONS
Prepaid reservations on our website will be valid for the reserved date. For no-shows or cancellations, we apply a USD50(USD) administration fee. To obtain your refund, you must email us at reserve@acorentacar.com
SMOKING
There is no special rate, but if it arrives with excessive odor you will have to pay for an interior cleaning.
TAXES AND FEES
We do not have toll service, a total of 18% corresponding to taxes must be incorporated into the daily rate amount.
Cancelation Policy
Cancellations made 1 hours after booking will be charged 35.00.
All cancelled reservations or no show reservations will be charged $35. Read our policy before booking.