Click on a rental policy for more details
DEBIT CARDS
If you do not have a Credit Card available in your name you may be able to use a Debit Card in your name against a USD20 per day fee subject to branch.
ADDITIONAL DRIVERS
Additional drivers are not included in any rental rate package A Maximum of 3 additional drivers maybe added to the rental contract at a cost of 14.99 USD excluding tax each, per day each day per rental, providedthat any additional names driver meets the driving licence criteria. Additional drivers can only be added for the full duration of the rental. All insurance cover as part of the rental contractwill become void if an unauthorized driver has used the vehicle or if the driver of the vehicledoes not possess the required driving licence at the time of the event giving rise to claim.
AFTER HOURS
Out of Hours returns are allowed, customer will drop off the vehicle keys at the designated key drop box, and rental agreement will be closed the next following business day. Out of Hours collections are not allowed.
AGE
The Minimum Driving Age for this rental is 21.The Maximum Driving Age for this rental is 80. The following Surcharges Apply: Drivers Age 21 to 24, 49.99 USD per day excluding tax. Age 71 to 80, 49.99 USD per day excluding tax. The Driver surcharges are not included in the rental cost quoted.
AIPORT PICKUP
PLEASE DO NOT GO TO RENTAL CAR CENTER.
PICK UP ONLY IN TERMINAL A AND C SHUTTLE AREA.
TERMINAL A: Once you picked up your luggage please proceed to the lower level exit door marked (A-115) Shuttle Area. Once you are there please look for the white or black Shuttle marked with '24hrs Hotel Shuttle".
TERMINAL C: Once you picked up your luggage please proceed to the lower level exit door marked (C-105) Shuttle Area. Once you are there please look for the white or black Shuttle marked with '24hrs Hotel Shuttle".
Call us at: +1 269 304 5377 to send you the shuttle (you have to wait for them to stop). PLEASE DO NOT GO TO RENTAL CAR CENTER.
SHUTTLE SERVICE FROM 7:00 AM TO 11:00 PM EVERY 25 MINUTES.
CALL CENTER RESERVATIONS
For reservations you can call: From US, Caribbean: +1888-5260440; +1305-52600440; 1 269 3045377 From Venezuela: 08007368226
CANCELLATION
During peak-season, reservations are automatically cancelled after 6 hours of the expected arrival time, unless we receive a change of pick-up time and, it only applies in the same day of reservation.
If for any reason you do not rent with us and you cancel up to 48 hours prior to scheduled pick-up time, a fee of USD50.00 will be charged. If you need to cancel within the 48 hour period prior to the scheduled pick-up time or if you miss a prepaid reservation, no portion of the prepaid amount will be refunded. This fee will not be charged if your flight is cancelled and the airline and flight number are in the reservation prior to your scheduled pick-up and you reschedule the reservation with us. Or you can use 100% of your payment to make another reservation with us. To obtain the refund you should contact any of our offices or at 0800-7368226.
CDW
CDW in not included in the cost of the rental, We dont offer any CDW option. The customer has to provide his own CDW to cover the vehicle. This CDW can be provided by the credit card, personal insurance or waiver protection offered by the third party website. The insurance we only accept from the customer is Geico, State Farm and Allstate.
CLEANING
A cleaning fee of USD250 will be chPREPAID RESERVATIONS Prepaid reservations on our website will be valid for the date reserved. In case of no show or cancellations we have a USD35 fee of administrative fee. In order to get your refund you must email us to reserve@acorentacar.com SHUTTLEarged if the vehicle is returned excessively dirty. The fee will apply also if the vehicle needs shampoo.
CROSS BORDER
Should a customer cross a border or a state Texas, then a fine of 2,500 USD is payable and the customers agrees to immediately pay this. Vehicle insurance only covers the customer in the state. Outside of Texas the vehicle is not insured.
DELIVERY COLLECTION
We can deliver and pick up the vehicle in hotels not farther than 10 miles from our location
DEPOSIT RULES
A deposit by pre-authorization of the customers credit up to 2000.00 USD is required on all vehicles. Customer`s will be able to leave a deposit via major credit card only. Local Residents with a return flight are required to leave a holding deposit of up to 2,000.00 USD and have a maximum mileage allowance of 80 miles per day. Local Residents that do not have a return flight must provide 2 documents showing proof of residency and will be required to leave a holding deposit of up to 2,000.00 USD and have a maximum mileage allowance of 80 miles per day. Should the customer get into an accident during the rental, the security deposit will be held until we receive full payment from the insurance company or the renter. Must be by credit card
DRIVERS LICENSE
Drivers must present a fully valid national driver`s licence at the time of rental with no major endorsements, and must have held the licence for a minimum period of 1 year. International driving licence is required for customers whose licence is not written in Roman alphabet. (Arabic, Chinese, Japanese, and Cyrillicetc.). For driving licenses from countries not part of the international driving license treaty, an official translation of the license must be presented with the original license. Original license without translation will not be accepted and the rental reservation may be cancelled.
DUPLICATE RESERVATIONS
In case that you have duplicate reservations, the system will cancel the cheapest one.
EARLY RETURN
There is no refund on early returns
EMERGENCY INFO
In case of emergency call 14073421858 or 1 269 3045377
EQUIPMENT
Daily charges on GPS 9.99USD, Baby chair 9.99USD,
FUEL
The fuel policy at this branch is full-to-full, so you need to return the vehicle with the same amount of fuel as when you collect the vehicle. No charges for fuel will be added to your rental costs unless you return the vehicle with less than the fuel level at vehicle collection time. If you return the vehicle with less fuel then when you collected the vehicle, you will be charged for the missing fuel at current rental desk price plus and administration fee of USD25. No refunds will be given for unused fuel.
HONOR RESERVATIONS
If customer provides his flight number and airline, we will monitor it for any delays and keep the reservation for the customer for two hours, if customers is delayed and arrives when the branch is closed, they can collect the car the next morning if there is availability. If no flight number has been provided and the customer has not contacted us at the branch, then we will only keep the car for the customer for 1 hour after their booking collection time.
INSURANCE
THEFT WAIVER INSURANCE (TW) Theft Protection for the vehicle is not included in the costs of the rental. COLLISION DAMAGE WAIVER (CDW) Collision Damage Waiver is not included in the costs of the rental. Please note: In common the coverage does not cover damage to windows, tires, the roof, underside and interior of the vehicle, towing charges or damage caused negligently, willfully or recklessly as well as key, car documents, manual, lighter, wiper blade, cargo cover, tool kit, or registration plates or any parts stolen / missing for the interior and exterior. SUPPLEMENTAL LIABILITY INSURANCE (SLI) Supplemental Liability Insurance is an optional service not included in the costs of the rental and can be added to extend the liability coverage up to 500.000,00 USD at the counter for a cost of 24.95 USD per day excluding tax. TIRE AND GLASS INSURANCE (TGI) Tire and Glass Insurance is not included in the cost of the rental but is available at the rental desk to purchase at a cost of 9.99 USD per day excluding tax. ROADSIDE ASSISTANCE COVER Mechanical Breakdown is included in the rental cost. Roadside assistance / Breakdown Cover due to driver negligence, ie miss fueling, driver fault accident, flat tire, low battery etc is not Included in the Rental Price Quoted but can be purchased at the rental desk at a cost of 9.99 USD per day excluding tax. IN THE EVENT OF AN ACCIDENT In the event of an accident the customer must return the vehicle along with a police report, a claim number (the customer must initiate the claim through their insurance, if the customer opted to use their own insurance) and pay the vehicle damage fee determined at the counter after checking the status of the vehicle. If the customer does not provide a police report, all insurances purchased will be considered null and void. INSURANCE If customer is using their own insurance, It must specify coverage limits and inclusions, policy number and effective date.
MILEAGE
The price quoted includes Unlimited Mileage, please note that this is subject to our fair usage policy.Florida Licence / Local Residents with a return flight are required to leave a holding deposit of up to 2,000.00 USD and have a maximum mileage allowance of 100 miles per day.
ONE-WAY
You need to make arragements at the counter
OVERSTAY
Online rates are valid only for the period of the online reservation, extensions may be subject to rate adjustments in a case by case basis.
OWN INSURANCE FEE
If the customer plans to use his own insurance then an own insurance fee will apply on the reservation.
PAYMENT
Accepted Payment Methods are Visa Credit Card, Mastercard Credit Card, Discover Credit Card and Diners Club Credit Card.
PREPAID RESERVATIONS
During peak-season, reservations are automatically cancelled after 6 hours of the expected arrival time, unless we receive a change of pick-up time and, it only applies in the same day of reservation.
If for any reason you do not rent with us and you cancel up to 48 hours prior to scheduled pick-up time, a fee of USD50.00 will be charged. If you need to cancel within the 48 hour period prior to the scheduled pick-up time or if you miss a prepaid reservation, no portion of the prepaid amount will be refunded. This fee will not be charged if your flight is cancelled and the airline and flight number are in the reservation prior to your scheduled pick-up and you reschedule the reservation with us. Or you can use 100% of your payment to make another reservation with us. To obtain the refund you should contact any of our offices or at 0800-7368226.
RETURN
Please return your vehicle to the following address: 6855 Will Clayton Parkway, Houston, Texas 77338. Park in the designated return area in front of the office. Ensure all your belongings are removed, the fuel tank is full, and all doors and windows are securely closed. REQUIRED: Use your phone to scan the QR code on the keychain and follow the steps for the return inspection, including taking pictures and videos as instructed. Once completed, use the Key Drop located at the main door of the office to securely scan and drop the keys. Follow the on-screen instructions to finalize the process. Finally, take the 24h Hours Hotels shuttle to the airport. SHUTTLE SERVICE FROM 7:00 AM TO 11:00 PM EVERY 25 MINUTES.
TOLL ROADS AND FEES
We have two options: 1) We charge USD19.99 per day for unlimited tolls. 2)We charge USD9.99 per day plus the amount of the tolls incurred during your rental agreement. This amount will be determined at the end of the contract. If you don`t accept any of our options, you will be charged USD50 dollars per each toll passed while the car was under your contract. We do not accept personal sunpass.
Cancelation Policy
Cancellations made 1 hours after booking will be charged 35.00.
All cancelled reservations or no show reservations will be charged $35. Read our policy before booking.